- HOME
- FAQs
FAQs
FAQs
We have created a comprehensive FAQ section for Cleartone VoIP which helps address common concerns, clarify services, and guide potential and existing customers. Below is a detailed list of FAQs covering Cleartone VoIP’s broad range of services
What is VoIP and how does it work?
VoIP stands for Voice over Internet Protocol. It is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. VoIP converts your voice into a digital signal that travels over the internet.
What are the benefits of using Cleartone VoIP over traditional phone services?
When you work with Cleartone VoIP you will get lower costs, higher flexibility, improved scalability, access to advanced features (such as voicemail to email, call forwarding, and video conferencing), and the ability to make calls from anywhere with an internet connection.
Do I need special equipment to use VoIP services?
All you need is a decent broadband speed and an internet enabled device to access our services. Additional options include things such as Cleartone VoIP handsets and headsets, but these are only optional extras.
Can I use my existing phone number with VoIP service?
Yes, you can keep your existing phone number when you switch to VoIP.
What kind of internet connection do I need for VoIP?
A good broadband internet connection is required for VoIP to function effectively. The quality of your VoIP service is directly related to the speed and stability of your internet connection.
How is the call quality with VoIP?
VoIP call quality is generally very good, comparable to or better than traditional phone lines, provided you have a stable internet connection with sufficient bandwidth.
How does the pricing for Cleartone VoIP services compare to traditional phone services?
Cleartone VoIP typically offer lower monthly rates than traditional analog phone services and include many additional features at no extra cost. Pricing plans vary, based on the number of users, features, and the amount of international calling. Please speak to your Account Manager for more information.
Do you offer plans that include international calling?
Yes, our packages can have plans added that include unlimited or fixed-minute international calling to many countries.
What features are included with VoIP services?
Common features include call forwarding, caller ID, voicemail, voicemail to email, conference calling, video calls, and mobile apps for calling and managing your system.
In full, features include - Unified Communication, Call Recording, Call Queues, Interactive Voice Response (IVR), CRM Integration, Mobile Apps, Security Features, Call Analytics and Reporting, Click-to-Call, Call History, Call Transfer, WebRTC (Web Real-Time Communication), Do Not Disturb (DND), Conference Calling, Call Waiting, Call Park and Pickup, VoIP Faxing, Hold Music, Hot Desking, Call Monitoring, Call Barging, Hunt Groups, Presence and Status Indicators, Busy Lamp Field (BLF), Customisable Auto Attendant, Multi-Language Support, Web Conferencing, Team Collaboration Tools, Call Center Features, Video Conferencing, Screen Sharing, Chat and Instant Messaging, Call Forwarding and Routing, Voicemail and Voicemail to Email
Can I use my mobile device with your VoIP service?
Yes, Cleartone VoIP can be used with any internet enabled device, and includes a mobile app that allow you to make and receive calls using your VoIP phone number on your smartphone or tablet.
How easy is it to set up your VoIP service?
Cleartone VoIP is designed (in most cases) for easy self-installation
What kind of customer support do you offer?
Cleartone VoIP offer comprehensive support through multiple channels, such as phone, email, live chat, and online resources.
Can your VoIP service integrate with my existing business systems?
Cleartone VoIP offers integration capabilities with many popular business tools and systems, such as CRM software, email platforms, and collaboration tools
How secure is VoIP communication?
Cleartone VoIP employs various security measures, including high level encryption, to protect your communications.
Call us today to get started
Haven't found what you’re looking for?
