Cleartone is a VoIP service provider that offers a range of features and capabilities to enhance communication and collaboration within businesses. Here are some of the key features of the Cleartone VoIP service, along with explanations of each feature:

Unified Communications (UC):

Unified Communications refers to the integration of various communication tools and channels into a single platform. Cleartone offers a unified communication system that combines voice calls, video conferencing, instant messaging, presence status, and more, providing a seamless and efficient way for users to communicate and collaborate.

WebRTC (Web Real-Time Communication):

WebRTC is a technology that enables real-time audio and video communication directly within web browsers without the need for additional plugins or software installations. Cleartone leverages WebRTC to facilitate browser-based audio and video calls, making it easy for users to communicate from any device with a web browser.

Presence and Status Indicators:

Presence status indicators show whether a user is available, busy, away, or offline. Cleartone’s presence feature allows users to see the real-time status of their colleagues, helping streamline communication by indicating the best time to contact someone.

Video Conferencing:

Cleartone offers video conferencing capabilities, allowing users and their invitees to conduct face-to-face meetings and collaborations over the internet. Video conferencing can enhance communication, especially for remote teams and client interactions.

Screen Sharing:

Screen sharing enables users to share their computer screens with others during a call or video conference. This feature is valuable for presentations, technical support, and collaborative work, as it allows participants to view the same content simultaneously.

Chat and Instant Messaging:

Cleartone VoIP includes a chat and instant messaging feature that allows users to send text messages, files, and links to colleagues. It offers a quick and convenient way to communicate without the need for phone calls or emails.

Call Forwarding and Routing:

Call forwarding and routing features allow users to customise how incoming calls are handled. Users can redirect calls to specific extensions, voicemail, or external numbers, ensuring efficient call management.

Voicemail and Voicemail to Email: Cleartone VoIP offers voicemail functionality with the option to receive voicemail notifications via email. This ensures that users can access and manage their voicemails conveniently, even when they are away from their phones.

Call Recording:

Call recording allows users to record and archive phone conversations for various purposes, such as quality assurance, training, and compliance. Recorded calls can be reviewed and stored securely.

Call Queues:

Call queues are used to distribute incoming calls evenly among a group of agents or employees. This feature helps manage high call volumes and ensures that callers do not experience long wait times.

Interactive Voice Response (IVR):

IVR systems provide automated menus and voice prompts to guide callers to the appropriate department or information. Cleartone’s IVR feature can be customized to meet specific business needs and improve call routing efficiency.

CRM Integration:

Integration with Customer Relationship Management (CRM) systems allows for a seamless flow of information between communication tools and customer data. This helps sales and support teams access relevant customer information during calls, improving customer interactions.

Mobile Apps:

Cleartone VoIP offers mobile apps for smartphones and tablets, enabling users to stay connected and access VoIP features while on the go. These apps provide flexibility for remote work and mobility.

Security Features:

Cleartone places a strong emphasis on security, offering encryption, access controls, and authentication measures to protect communication and data privacy.

Call Analytics and Reporting:

Cleartone provides analytics and reporting tools that offer insights into call activity, call duration, call quality, and other metrics. These tools help businesses monitor performance and make data-driven decisions.

Click-to-Call:

Click-to-Call allows you to simply click on a contact’s name or number on your computer screen to initiate a phone call, making it easy and quick to connect with others.

Call History:

Call History keeps a record of all your incoming and outgoing calls, so you can easily review your call activity and return calls if needed.

Call Transfer:

Call Transfer lets you transfer a call to another colleague or department, ensuring that callers get the assistance they need without having to hang up and call again.

Do Not Disturb (DND):

DND is a feature that lets you temporarily silence incoming calls, ensuring you won’t be disturbed during important meetings or tasks.

Conference Calling:

Conference Calling allows multiple people to join a single call, making it possible to have group discussions and meetings over the phone.

Call Waiting:

Call Waiting notifies you when you have an incoming call while you’re already on a call, so you can choose to answer the new call or continue your current conversation.

Call Park and Pickup:

Call Park lets you “park” a call and then “pick it up” from another phone, so you can continue the conversation from a different location or device.

VoIP Faxing:

VoIP Faxing enables you to send and receive faxes using your VoIP phone system, eliminating the need for traditional fax machines and paper.

Hold Music:

Hold Music is the music or message that callers hear when placed on hold, ensuring a pleasant waiting experience.

Hot Desking:

Hot Desking allows employees to log in to any phone in the office temporarily, making it easier to share workspaces and resources.

Call Monitoring:

Call Monitoring allows supervisors or managers to listen in on calls to provide coaching, training, or support to team members.

Call Barging:

Call Barging permits a supervisor to join a call between a team member and a customer for immediate assistance or intervention.

Hunt Groups:

Hunt Groups distribute incoming calls to a group of employees, ensuring that calls are evenly distributed among team members.

Busy Lamp Field (BLF):

BLF lights on your phone indicate the status of your colleagues (e.g., available, busy, on a call), making it easy to see who is currently available for communication.

Customisable Auto Attendant:

Auto Attendant is a customizable virtual receptionist that greets callers and directs them to the right department or person, enhancing the professionalism of your phone system.

Multi-Language Support:

Multi-Language Support allows you to set up your phone system in multiple languages to accommodate customers or employees who speak different languages.

Web Conferencing:

Web Conferencing enables you to hold online meetings, share screens, and collaborate with colleagues or clients via the internet, improving remote collaboration.

Team Collaboration Tools:

Team Collaboration Tools include features like group chats, file sharing, and task management, fostering efficient teamwork and communication within your organization.

Call Center Features:

Call Center Features are designed for businesses with customer support operations and include features like call queuing, agent monitoring, and reporting to enhance customer service.

These features make Cleartone’s VoIP service user-friendly and adaptable to various communication needs, helping businesses stay connected and productive. They features collectively enhance communication and collaboration within your organisation, making Cleartone a versatile and comprehensive VoIP service provider for businesses of all sizes.