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Customer Support
Dedicated Account Manager
Personalised Support, Each client is assigned a dedicated Account Manager who serves as the primary point of contact. This ensures personalised service where each Account Manager understands the specific needs and history of their clients.
Direct Communication, Clients can directly communicate with their Account Manager for any queries, concerns, or support needs, facilitating a streamlined communication channel.Proactive Assistance, Account Managers proactively work with clients to identify opportunities for improvement, optimisation, and growth. They also ensure clients are up-to-date with the latest features, services, and best practices.
Expert Team
Sitting in support of you and your Account Manager is our team of technical experts
Specialized Knowledge, Our expert team comprises individuals with specialised knowledge and expertise in various domains relevant to our VoIP, our Hardware, Technical support and 2nd Ln¡ine support for Cleartone VoIP services and products. This team is responsible for addressing complex issues, technical support, and providing strategic advice.
Continuous Training, The expert team undergoes continuous training to stay abreast of the latest trends, technologies, and methodologies. This ensures they can provide cutting-edge solutions and support to our clients.
Collaborative Problem-Solving, For issues that require in-depth technical expertise, the expert team collaborates closely with the Account Managers and clients to develop effective solutions tailored to the specific needs and challenges faced by the client.
Customer Happiness Team
Broad Support, Beyond the specialized and personalized support, our customer happiness team is available to ensure all clients receive prompt, courteous, and effective assistance for a wide range of inquiries and support needs.
Feedback Loop, This team plays a crucial role in gathering and analysing customer feedback, which is essential for continuous improvement. Their goal is not just to resolve issues but also to enhance overall customer satisfaction and loyalty.
Availability, Understanding the importance of timely support, our customer happiness team is available to assist with any urgent needs or questions, ensuring that help is always just a call or message away.
How Support is Delivered
Multi-Channel Support, We offer support through various channels, including email, phone, live chat, and a self-service knowledge base, ensuring clients can reach out through the medium that is most convenient for them.
Escalation Procedures, Our support structure includes clear escalation procedures to ensure that any issues are promptly escalated to the appropriate level of expertise, guaranteeing timely and effective resolutions.
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