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Customer Success Stories
Company Background:
A rapidly growing technology consultancy firm faced communication challenges as it expanded its operations. With multiple offices and a mobile workforce, they needed a reliable and flexible communication solution to enhance collaboration, reduce costs, and ultimately drive business growth.The Challenge:
The firm struggled with traditional phone systems that were inflexible, expensive, and couldn’t scale with their business needs. They needed a communication solution that could –- Unify their team across locations
- Have voice calls, online video meetings and internal chat all on one platform
- Offered bespoke app for phone & computer
- Organise incoming calls in a queue, so all customers speak to their business, not an answering machine
- Send SMS & E-mails to your colleagues and clients through the same platform
- See which colleagues are available in real time and transfer the calls with just one touch.
- Improve client interactions, and
- Provide cost-effective calling options for international clients.
The Solution – Cleartone VoIP:
Recognising the need for a modern and scalable communication solution, the firm turned to Cleartone for their VoIP service. Cleartone VoIP offered a feature-rich and cloud-based communication platform, allowing the firm to streamline their internal communication and enhance client interactions. How They Used Cleartone VoIP:- Unified Communication: Cleartone’s VoIP service provided the firm with a unified communication platform, connecting their offices seamlessly. Employees could make and receive calls, conduct video conferences and collaborate on projects regardless of their physical location.
- Cost-Effective International Calling: With international clients, the firm benefited from Cleartone’s competitive international calling rates. The VoIP service enabled them to establish clear and cost-effective communication channels, fostering stronger relationships with clients worldwide.
- Mobility and Flexibility: Cleartone’s VoIP service empowered the firm’ mobile workforce by enabling them to use the same business number when calling out from their smartphones. This flexibility improved responsiveness and ensured that team members could stay connected even while on the go.
The Benefits:
- Increased Productivity: The unified communication features streamlined internal processes, reducing the time employees spent on coordinating across different offices. This resulted in increased productivity and more efficient project delivery.
- Cost Savings: Cleartone’s VoIP service significantly reduced communication costs, especially for international calls. The firm experienced substantial savings compared to their previous traditional phone systems, contributing directly to their bottom line.
- Enhanced Client Relationships: The improved communication capabilities positively impacted client interactions. Clearer calls, video conferences, and prompt responses enhanced client satisfaction, leading to repeat business and referrals.
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